Refund policy

ALL SALES FINAL

All sales at LUMBA™ Fragrances are final. We do not accept returns, exchanges, or refunds for changes of mind, personal scent preferences, or incorrect selections made by the customer. This applies to both opened and unopened products.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, missing, or incorrect, email info@lumbafragrances.com promptly with your order number, a description of the problem, and clear photos where available.

Keep the product and packaging while we review the issue. For confirmed problems, we will arrange an appropriate replacement or refund. If a return is necessary because of our error or a defective product, we will provide instructions and cover the required return shipping. Do not return products without authorization.

CANCELLATIONS AND CHANGES

Review your order carefully before completing payment. Contact us immediately if you need a correction or cancellation. Requests are not guaranteed, and orders already shipped cannot be changed or cancelled through a routine cancellation request.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Nothing in this policy limits rights or remedies required by applicable law, including rights relating to defective products, non-delivery, or shipping delays.

Contact: info@lumbafragrances.com