Shipping policy

SHIPPING RATES AND DESTINATIONS

Available shipping destinations, delivery services, and shipping charges are displayed at checkout before payment. Free-shipping promotions apply only when their stated conditions are met and the offer is reflected at checkout.

PROCESSING AND DELIVERY

Order processing occurs before carrier transit. Review any processing and delivery estimates displayed on the product page or at checkout. Carrier delivery estimates are not guaranteed unless expressly stated.

We ship within the timeframe stated at purchase or, when no timeframe is stated, within 30 days. If we cannot meet the applicable shipment timeframe, we will notify you and provide the option to consent to the delay or cancel for a full, prompt refund as required by law.

ADDRESS ACCURACY

Customers must provide a complete and accurate delivery address. Email us immediately if a correction is needed. Address changes cannot be guaranteed after processing begins.

DELIVERY PROBLEMS

If your package is delayed, lost, returned to sender, or marked delivered but cannot be located, contact info@lumbafragrances.com with your order number. We will investigate with the carrier and arrange an appropriate resolution. A delivery scan does not remove any rights provided by applicable law.

PRODUCT CONDITION

Retrieve packages promptly and keep fragrances and body butters away from direct heat and sunlight. If your order arrives leaking, damaged, or unusable, retain the packaging and contact us with photos where available.

Contact: info@lumbafragrances.com